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These storyboards illustrate quality improvement (QI) efforts in Berrien, Kent, Genesee, and Ottawa counties in Michigan using the Plan-Do-Check-Act approach. These storyboards are a way of reporting on quality improvement or performance excellence by highlighting key points and breakthroughs within a story of the project. For those ready to apply QI to agency functions, this resource provides an excellent example of QI tools and techniques including Fishbone Diagrams, Flow Charts, and Data Charts.
Quality Improvement Toolkit