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QI Example: Kaizen Event on Call Center Operations (Bethlehem, PA)

Description:

This one-page report illustrates how the Bethlehem Health Bureau engaged in a Kaizen event using quality improvement (QI) processes to eliminate waste and improve call center operations.  For those ready to apply QI to agency functions, this resource serves as an excellent example of a successful QI project. 

Toolkit:

Quality Improvement Toolkit

Keyword Area:

Quality Improvement

Jurisdiction:

Institutional Author:

Bethlehem Health Bureau

Submitted:

02/03/2010

Modified:

07/29/2010

The NACCHO Toolbox is a repository of available resources to help local public health practitioners. Tools are produced by local, state, and federal agencies, as well as academic institutions and other stakeholders. The contents of this Toolbox are solely the responsibility of the authors and do not necessarily reflect any official recommendations of NACCHO. NACCHO makes no express or implied warranty with respect to the contents and disclaims liability for any damages arising from or connected to the use of the material in this Toolbox.