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Mass Antibiotic Dispensing: Using Public Information to Enhance POD Flow

Keywords / Description:

This program will highlight the importance of public information and patient education as it relates to throughput at the Points of Dispensing (PODs). The right messages, sent at the right time, to the right audiences will both prepare and mobilize the public to come to the PODs. A well informed public is most likely to react to the incident in a more orderly manner. Public Information and Communication (PIC) programs can make a long line more bearable, should give volunteers the answers to possible questions, and will speak to the needs of the community. Viewers will examine messages, methods, and materials important to a PIC program including media relations, patient education, and signage.

Objectives: At the completion of this broadcast, participants will be able to:

*Name one way in which a good pre-POD public information program can facilitate POD flow

*Identify two of the most important messages for the public prior to arriving at the POD >p>*Develop patient education materials for use in the POD

*Develop patient education methodologies that will enhance POD flow

*Describe signage and how it can be used to direct and enhance patient flow through the POD

*Identify two possible messages for volunteers to communicate to people in the POD

*Describe one method of promoting medication compliance

Toolkit:

STOCKbox Toolkit

Keyword Area:

Communications/Messaging, Strategic National Stockpile (SNS)

Jurisdiction:

Institutional Author:

CDC DSNS

Submitted:

12/08/2005

Modified:

12/09/2005

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