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This promising practice outlines how one health department conducted “Continual Training” in the complicated, state-mandated Centrax computer program. It also established “Pre-Completed Application/Invoices Enhance Centrax.” The objective is to increase efficiency and productivity, with the goals of faster permitting procedures, more effective computer information available for all staff, and a more customer-friendly overall permitting procedure.
Included are details regarding responsiveness and innovation of the program, agency and community roles, costs, and elements in implementation.
PH Informatics Toolkit