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Austin/Travis County Health and Human Services Department (TX)


Full-Time Equivalents (FTEs): 475

Population Served:
1,008,000

QI Techniques: Prioritization Matrix, Root Cause Analysis, Force Field Analysis, Pareto Chart

Project Overview: Austin/Travis County Health and Human Services Department (A/TCHHSD) is located in Austin, TX, and serves the urban, suburban, and rural populations in the district. A/TCHHSD was a beta test site for the Public Health Accreditation Board’s (PHAB) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. A/TCHHSD’s goal was to strengthen internal departmental communications by developing and disseminating a departmental resource packet that provides information about internal and external services.

Austin/Travis County Health and Human Services Department QI Project Final Report
Austin/Travis County Health and Human Services Department Storyboard
Austin/Travis County Health and Human Services Department Appendices