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Hennepin County Human Services & Public Health Department (MN)


Full-Time Equivalents (FTEs): 2720 (including human services)

Population Served:
1.1million

QI Techniques:
Fishbone Diagram

Project Overview:
Hennepin County Human Services and Public Health Department (HCHSPHD) serves Minnesota’s largest county, which includes the Minneapolis/St. Paul metro area. HCHSPHD was a beta test site for the Public Health Accreditation Board’s (PHAB’s) voluntary national accreditation program in 2010. As part of the beta test process, sites completed a QI project to address an area identified through their self-assessment. HCHSPHD’s goal was to improve the numbers of homeless residents using the homeless health clinic.

Hennepin County Human Services and Public Health Department QI Project Final Report
Hennepin County Human Services and Public Health Department Storyboard
Hennepin County Human Services and Public Health Department Appendices