Full-Time Equivalents (FTEs): 19
Population Served: 67,000
QI Techniques: Fishbone Diagram, Interrelationship Diagraph, Process Mapping
Project Overview: The Wagoner County Health Department (WCHD) is located in Eastern Oklahoma and serves a population of 67,000. WCHD chose to address communication issues that prevented the department from being as effective as it would like. As a result of improvement efforts, WCHD discovered that information is not always shared with those who need it, and the department is taking steps to implement a communication enhancement project.
Wagoner County Health Department Case Example