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Performance Improvement Communications

Guide to Communication about Performance Improvement
PI Guide cover

As local health departments engage in performance improvement activities, including quality improvement, community health improvement planning, and accreditation preparation, they may encounter challenges communicating about the benefits of these activities. These challenges can be internal with agency leads and staff, or external with governing entities, community partners, and the public. To help LHDs overcome these challenges, NACCHO has developed a Guide to Communicating about Performance Improvement.

This easy-to-read guide is designed to help LHDs share their performance improvement stories with key audiences. The guide uses a step by step approach to help LHDs craft tailor-made messages and strategies to help build support and understanding of performance improvement with staff members before reaching out to governing bodies and the media.

Download the Guide to Communicating About Performance Improvement
In order to access the guide, you must download it through NACCHO's Toolbox by clicking the link above. NACCHO's Toolbox is free and open to the public, but you must register for a NACCHO account to download items. Instructions for creating an account are available during the download process

Access the Performance Improvement Communication Worksheets

Additional resources related to communicating about performance improvement

Accreditation and Public Health 101 PowerPoint Presentations for staff and LGEs
These customizable presentations can help LHDs educate their staff or governing entity about the basics of public health and the importance of accreditation.

Electronic Training for LGEs
These short videos can be used to introduce LGEs to some important accreditation concepts.

NACCHO’s LHD Communications Resources
NACCHO has a number of resources to help LHDs engage in effective communications efforts. Topics include communications planning, media outreach, community engagement, and branding.


For more information, contact accreditprep@naccho.org.