Performance Improvement

Public health performance improvement is positive change in public health capacity, processes, or outcomes through the use of clear and aligned planning, monitoring, and improvement activities. Performance improvement relies on the use of evidence and continuous, formal activities that strengthen public health organizations and systems. It can occur and be measured at the system, organization, program, or employee level. As an umbrella term, it includes practices such as:

  • performance management,
  • quality improvement,
  • community health assessment and improvement planning,
  • workforce assessment and development planning,
  • strategic planning,
  • regular agency assessment against national standards, and
  • pursuit and maintenance of public health accreditation.

NACCHO's Performance Improvement Team helps build the performance improvement capacity of health departments and their partners by providing tailored technical assistance including a wide range of tools, trainings, publications, and other resources, as well as opportunities for peer networking and learning.

Our vision is that local health departments are mission-driven, high-performing organizations with cultures of quality that achieve and celebrate excellence.

Our areas of expertise include:

  • Accreditation Preparation
  • Community Health Assessment and Improvement Planning (CHA/CHIP)
    • Mobilizing for Action through Planning and Partnerships (MAPP)
  • Change Management
    • Adaptive Leadership
  • Performance Management
  • Quality Improvement
  • Strategic Planning
  • Workforce Development
  • Peer Networking
    • Accreditation Coordinators Learning Community
    • MAPP Network


Public Health Infrastructure

What is Performance Improvement?

An Infographic

Public Health Infrastructure

What is Performance Improvement?

Public Health Infrastructure

Mobilizing for Action through Planning and Partnerships

MAPP is a community-driven strategic planning initiative. Find resources like the MAPP Handbook here

Public Health Infrastructure

Mobilizing for Action through Planning and Partnerships

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Performance Improvement Webinars

Find archived webinars here

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Performance Improvement Webinars